Clarity Application Outsourcing
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APPLICATION MANAGEMENT OUTSOURCING SERVICES FOR CLARITY
- Clarity Centers of Excellence with Certified Functional and Technical experts providing true 365x24x7 support
- Global Presence; Local Teams for exigencies
- People that understand Clarity intimately and deeply
- Choice of Xinify Hosted Services or your preferred Hosting Services Provider
- Access to highly skilled people that can manage your application and allow to focus on PMO core activities
- Access to a wealth of knowledge and experience through our Clarity knowledge base including track record
- ITIL Service Management as standard
- Guaranteed SLA's
The Challenge
CA Clarity is a dominant force in the IT Governance solutions space and the de facto leader for enterprise wide Project and Portfolio Management in every industry and every region around the globe. PMO and ITG executives are actively looking to maximize the value of their Clarity Application investment while deftly managing expenses and ensuring organizational alignment. Xinify Outsourcing Services for Clarity can help your organization increase productivity, reduce total cost of ownership and improve service execution and reliability.
The Solution
Worldwide, Clarity corporate users turn to Xinify to help them heighten the performance of the Clarity platform and achieve high performance by designing, developing and/or maintaining their Clarity applications. Application Outsourcing services offered by Xinify are:
Application Outsourcing bundled with Hosting:
Xinify provides hosting services from its own data centers or can manage a client's Clarity infrastructure remotely. Xinify provides Test, Dev and Production environments under its hosting plan.
Xinify configures and manages both highly configured (custom) and Out of the Box (OTB) Remedy ITSM application installations.
Xinify configures and manages both highly configured (custom) and packaged Clarity application installation.
Nearshore/Offshore:
Xinify provides the Clarity Application Outsourcing Services via its Nearshore and Offshore "Clarity Centers of Excellence" in Mexico and India. This unique combination allows support services across every time zone to deliver a true 24x7 support.
Comprehensive Application Management:
Xinify provides a full range of Remote Application Support Services including:
1st Level Support - Service Desk Services (Incident Management)
- 365x7 x 24 including holidays telephone and email
- Incident Logging and status reporting
- User Administration - user setup, account maintenance and permissions
- Responsible for "end-to-end" incident management - logging and transferring of calls for technical and business issues, raising and managing calls with third party suppliers (e.g. CA)
- Reference Data administration (e.g. new resources, security group maintenance, OBS changes)
2nd line support - Incident / Change Management
- Fault find and fix across technology stack
3rd Line support
- Provision of experienced resource for software and configuration changes to your Clarity installation
Datasheets
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