Career Opportunities at Xinify

Job/Contract Openings | Employee Referral Program

Job Title: CA Service Desk Consultant

Job Code: CASD3
Region: Anywhere USA
Job Posted: August 6, 2007

JOB SUMMARY OF OVERALL RESPONSIBILITY

Candidates for this position must be able to install, implement and deploy the Computer Associates ServicePlus suite of products. The candidate must also be able to modify the ITSM products to meet customer requirements. Candidate will be expected to work with customers to deliver quality product in the time negotiated. This will require the ability to work independently and in teams, both onsite and from home.

ESSENTIAL JOB FUNCTIONS, KEY TASKS AND RESPONSIBILITIES

Provide CA ServicePlus consulting services to customer
Perform requirements gathering meetings and research
Develop custom workflow for ServicePlus
Install and configure CA ServicePlus, Knowledge Tools and Dashboard
Guide customers in best practice methodologies related to IT Service Management
Install, and in some cases create, integrations between ServicePlus and 3rd party software
Assist with pre-sales as required

SKILLS AND ATTRIBUTES

Knowledge of Oracle or MS-SQL
Knowledge of Web services / XML
Independent work ethic
Excellent communication skills
Currently living in the United States, within 50 miles of a major airport
Strong oral and written communication skills;
Ability to represent Xinify Technologies Inc. in a professional manner.
Able to maintain confidences as appropriate to position;
Able to lift 35 - 50 pounds unassisted; Ability to travel 30-80%

EXPERIENCE REQUIREMENT

Minimum Qualifications -

2 years experience installing UniCenter Service Desk Service Plus 6.0, Knowledge Tools and Dashboard
Knowledge of UniCenter SDO (software delivery) and AMO (asset management)
Customizing SD and Dashboard