ITIL SOLUTIONS

The IT Infrastructure Library (ITIL) grew out of a need for formal "Best Practice" standards regarding the delivery of IT Service Management (ITSM) in the evolving organizations of the world. It is now the de-facto industry standard for IT Service Management (ITSM) based upon proven practitioner experiences and International User Support from the IT Service Management Forum (itSMF.org). It is a key element in bridging the gap between technology and business and focuses strongly on the processes required to develop and maintain effective services to the business customer.

Xinify will help your organization utilize this common sense approach to service management and work to adapt your current processes to the ITIL common framework of processes and practices. The most important goal in this endeavor is to unite all areas of IT Service Management towards the single goal of delivering IT value to the business.

Xinify will help your organization develop the core strategy of understanding how the IT Service Management (ITSM) organization can provide value to the business customers. The key is to understand the business customer's objectives and the role that they play in making sure that IT delivers the desired outcomes. IT can enable the business customer by predicting rather than reacting to the business customers needs through preparation, analysis and evaluation of customer objectives.

Xinify will help your organization develop systematic service management practices that meet the ITIL criteria of being responsive, consistent, and measurable. This will change the business customer's impression of IT from a non-responsive black hole into a department whose practices are stable, predictable and that provide a service oriented approach to its customer. This results in a valued partnership between the business customer and the IT organization.

Xinify ITIL Solutions:

ITIL Assessment and Alignment Roadmap Workshop

• Inventory

• ITIL processes an organization has in place

• Evaluate

• Whether the processes are actually implemented.
• Does everyone use the ITIL processes efficiently?

• Compare

• Organizations environment to ITIL and Best Practices.

• Define

• Build a realistic roadmap toward the implementation of ITIL and Best Practices

ITIL v3.0 upgrade and Alignment Roadmap Workshop

• Inventory

• ITIL v2.0 processes an organization has in place

• Evaluate

• Whether the processes are actually implemented.
• Does everyone use the ITIL processes efficiently?

• Compare

• Organizations environment to ITIL and Best Practices.

• Define

• Build a realistic roadmap toward the implementation of ITIL v3.0 and Best Practices