eXAM - Assessment Methodology for ITSM

What questions about your IT organization keep you up at night? Does each project at your enterprise begin with three weeks of gap analysis? Do you have a corporate service management roadmap? How many times each year does someone in your organization reconsider your toolset for asset management, for change management? Will you save more money my upgrading your network discovery tools or upgrading your asset management application?

"IT Service Management" can be found in every major corporation these days. The differences lie in the level of complexity and efficiency of the ITSM solutions implemented at each company. The majority of companies have a hodgepodge mix of products, processes and data that have been built up over the years as disparate departments and initiatives identified a need. Many of these "solutions" were implemented in organizational silos and are still not interacting with each other today. Frequently, companies are gathering the same data via multiple methods with differing results. To complicate matters further, the current economy no longer provides the IT organization with an unlimited budget for new technology. Consumers of IT services are demanding more with smaller budgets. This is where Xinify?s Assessment Methodology for IT Service Management (eXAM for ITSM TM) can help.

Industry analysts are now touting the concept of data sharing and integration to break down these silos and increase ROI. Software companies are providing more tools than ever to optimize your service delivery. The question is, "where do I begin"? Xinify has a proven methodology for leading companies through this process. We all face a plethora of questions each day and in todays increasing complex IT environment these questions are becoming harder to answer all the time. With our proven consultants, rock solid process and innovative approaches to problem solving Xinify Professional Services can help you make sense of the chaos and build a roadmap to a more stable future.

Assessment Methodology for IT Service Management

Our eXAM methodology allows Xinify to quickly and accurately a) Inventory, b) Evaluate and c) Compare your environment to ITIL and Best Practices. It will provide the basis for Xinify to work with you in building a realistic roadmap toward the implementation of ITIL and Best Practices in your organization. The final step in the methodology will allow you to measure your implementation progress and adjust the roadmap based upon the actual results."

To learn more about Xinify ITSM assessment, download the datasheet